It’s admirable when an employer gives someone a chance. Unfortunately, some people just aren’t cut out for the job at hand. Sometimes they just can’t get a grasp of company policies. Other times, they just have too much of a rebellious fire burning in their bellies. It is what it is, but there’s really only one course of action when someone refuses to take their opportunity. These Redditors witnessed some of the craziest firings of all time. These stories will make you wonder, “How did these people even get hired in the first place?”
1. Don't Touch the Display
First week, a customer called over my co-worker to the unstaffed truffle counter. He hasn't been trained in truffles, so he just grabs one from the display case and sells it to the customer. This turned out to be a massive mistake. See, what he didn’t know was that the display "truffles" aren’t actually real truffles; they are made of plastic.
By the time he realized, the customer had already left and paid $90 for it. Fired.
2. I Guess It's Just Me and You
I was promoted to VP of my company. The company was in trouble, and the CEO had asked me to figure out why and fix it. I arranged for a random drug test. All employees, the CEO, me, everyone. All on the same day and everyone went down at the same time. Even said I would ignore weed but anyone with anything stronger would be gone.
We get the results back and I fired everyone who had tested positive for any drug other than weed. The CEO and myself were the only two people left working for the company.
3. Coffee and a Bet
In the early 2000s, I managed a coffee shop that required the customers' names to be put on the cup. One guy looked like he was doing it but upon closer inspection on some cups, he was writing an IP address. Turns out he was running a sports book out of the shop. He did quit before I had to fire him because he found out I knew.
4. Just Restaurant Things
Once I had a guy call in sick to his restaurant/bar shift right before his shift and then proceeded to show up plastered for happy hour during the time he was supposed to be working. He was not a bright man. To clarify, with this guy it was not an isolated incident. Mental health days are totally legit, just don’t come to work for happy hour plastered.
5. Pick Up After Your Humans
The hospital where I work has a dog park kinda thing where people can go hang out with their dogs outside. I ended up getting lots of really large poops out there that the "owners" weren't picking up. I posted bigger "pick up your poop" posters and set up a camera. When I checked out the footage, I was stunned.
I found out it was a night shift nurse going out there and pooping in the dog park at night. She was fired, in relatively short order.
6. Fishing for a Firing
When I worked at Subway, I had to fire a guy for physically assaulting a customer. He had a really bad temper. He threw the tuna scoop at a particularly difficult Karen one day. I had to work my hardest trying to get the customer to not press charges. What a nightmare.
7. The Camera Never Lies
My manager showed up plastered to an overnight shift he wasn’t working and then got into a fight with two associates. He begged my associate manager not to tell me what happened but didn’t seem to remember there were cameras all over the store.
8. A Little Over Exaggeration
I had to write a guy up for simply not doing any of the work assigned to him. He responded by threatening to slit my throat in the parking lot after work. This was a part-time, minimum wage position. Definitely not paid enough to put up with that garbage.
9. Can’t Be Tamed
One of the programmers on my team was sitting at his desk looking at smut. And this is cubicle land. No offices. My director walked into the area to talk to me and saw it. Then it was the first thing he told me about, so I got up and walked over for a look myself and there it was. Me and the director looked at each other and I said, “I gotta take care of this.”
So, we walked back to HR, I told them what was going on, and what we saw, and they told me to fire the dude. So I did exactly that. He lost a $110K job for looking at smut on his computer at work. There’s a lesson in all this. Keep it in your pants, dudes.
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10. Pottery Banned
I work at an art studio where we teach classes and sell pottery that our artists make for others to paint. I'm one of the artists and the manager of the place. I started getting a funny feeling about one of my employees one day. She wasn't doing anything blatantly wrong, just seemed to work really slow sometimes.
She would request insignificant but kinda odd schedule changes and have different break habits from the other staff. I started feeling like she was taking pieces from the studio, but this is a really small business so I didn't have her on camera or any way to really prove it... Until she accidentally sent me a video of herself painting pieces that I MADE from her home!
11. Mired by Munchies
I worked in a hotel. I only worked with this waitress one day and she must have been on something. She took a half-full plate off a table in front of a guest, excepting to clear it. However, the guest wasn’t finished, so the guest reached for the plate. The waitress’s reaction was hilarious. The waitress slapped the guest on her hand, saying, “You don’t get to touch that anymore.”
12. The Customer Is Trash
I worked at a pet store and was the lead cashier so I had to train this girl who didn’t think she had to abide by the uniform because it doesn’t count as a real job. That was a warning that despite her thinking, she did need to follow the uniform rules. Then, when ringing up customers, she actually told them they couldn’t buy certain items.
She said they were running low and she planned on getting a pet soon and wanted these items. I apologized and rung them up. Second warning with me explaining how that’s not how it works and she could shop when she’s off the clock. Finally, my manager fired her when she tried to take one of the cats that were up for adoption.
She was told she needed to wait for approval after they do a home visit and make sure she can care for the cat. Her excuse for trying to take the cat? Her landlord doesn’t allow pets so she wouldn’t be approved, and she’d be a much better pet parent than anyone else who wanted the cat, and much better than any of the customers we got. The girl didn’t even last a week.
13. Dabbling in the Dark Arts
I had to fire a guy for looking to pay someone to cast black magic on the owner and the owner’s family to bewitch them into giving him a raise, and ironically, never firing him. The only reason I found out was that he asked someone else in the office for help in finding a witch doctor to cast the spells and word got around.
No one wanted to be in the same room as him after that. When I confronted him he said the devil made him do it so it wasn’t his fault. I definitely did not wake up expecting to fire someone for black magic that day.
14. On Repeat
I was a bartender/bar manager. This guy came in one night and said he was an aspiring DJ and asked if we would consider hiring him to come in just on Sunday nights to DJ for us. He said we wouldn’t have to pay him at first, he would just take tips and we could renegotiate after he helped to build up our Sunday night crowd.
He lasted less than three months. He drove away so much business and I got SO many complaints. He played the same songs every week and when people made requests for commonly known songs, he had no idea who the musicians were. I had to fire someone who was working for free. He was a nice guy, which is the only reason he lasted as long as he did.
15. Got Milk?
My coworker at a coffee shop. She told a customer she didn't feel like making x drink and that the customer should go elsewhere. She also wore Cookie Monster PJ pants every day. We had a very strict "black or khaki pants, no jeans, no leggings" policy at the time. But that wasn’t the worst part. To top it all off, she just couldn't figure out the concept of milk.
This still baffles me to this day. I was trying to show her how to steam milk properly and she was off in la-la land. When she snapped back into the conversation, she asked, "What are we doing again?" so I reminded her. She quite literally asked what was in the gallon jug that I poured into the metal pitcher. I told her it was milk and she just looked at me, her eyes saying, “???!??!!?"
She was there for two days.
16. I Don’t Do Fire
I am a chef at an upscale restaurant, the sauté cook has to prepare one lobster dish on his station that involves a technique called deglazing, which uses booze. The pan catches on fire briefly and flames up. When you do it correctly—it’s hard to do it incorrectly—the booze is cooked off and the flame goes out.
Every time he made this dish, he would deglaze the pan, catch it on fire, and then put it out, spewing his own germs and nastiness all over someone’s food and everything in the blast radius. That was a week ago. I fired him after he did it multiple times after being asked not to. Maybe it’s because of the current state of affairs, but I couldn’t believe a trained cook would do that.
17. A Light Misunderstanding
I worked in an office and they hired a girl from a temp agency to help me. She wouldn't do a darn thing unless I walked her through each step after telling her she had to do it. Hey, an estimate just arrived on the fax RIGHT NEXT TO YOU, complete the quote and send it back. Come to find out she was playing spider and solitaire on her computer.
She was also sneaking out back and the warehouse guys thought she was using substances. I told my boss to get rid of her, I would rather work alone than babysit her, so he called the temp agency and told them to stop sending her. The next day, I couldn’t believe my eyes. She showed up, so the boss sent her home and called the agency saying, “Hey, she is useless, stop sending her.”
Then, she showed up again the next day! This went on for over a week. The people at the temp agency said they told her to stop showing but she kept coming in every morning, mind you usually 10 to 20 minutes late. My boss wouldn't say anything to her face so finally, I said, “Hey, we can't afford to pay you so we had to let you go through the temp agency. They should have told you.” She was all, “Oh I thought they were joking.” I was so glad she was gone.
18. I Laugh in the Face of Thieves
I worked at a large bank as a teller through school. The branch was at a not so great side of town and had large bulletproof glass separating the tellers from the customers. One day, a man came up to my co-worker’s window and slid a note through the tray saying he had a piece and demanded the money in his drawer.
My friend looked at the note, laughed, threw it in the trash, and continued counting, processing a transaction for the drive-through. The man was so confused. He stood there another 20-30 seconds and left. I didn't know any of this was taking place. After he left I asked my co-worker what that guy wanted. "Oh, he just tried to rob us." It turned into a whole big deal at the branch.
Surprisingly enough, that was not the policy for handling a break-in. A full investigation was done, and my co-worker was fired.
19. Great Party, Gang
He worked at the company for two weeks, came to the Christmas party on Friday, got plastered, told the HR manager that she was an awful person, and would end up alone. They had some previous vague romantic history, went on a couple of dates or something. Then he tried to fight two of the customer service managers who asked him to calm down.
While being escorted out, he turned to the CEO and COO and told them to go screw themselves. He showed up to work on the Monday talking about how fun the party was and how he had seen some people who would probably be called into HR that morning. He was the first and only employee to be called and was sacked on the spot.
I'd have to go with the guy who in the span of 24 hours did three of the most irresponsible things I’ve ever seen. He started a genuine fistfight with another employee. On top of that, it was on camera, with witnesses. He then called the authorities and said the other guy did it, trying to press charges. I just sent along the video—but it gets worse.
He trespassed on the property the following day and screamed at my boss—once again on camera, with witnesses—then called the authorities and said my boss did it. I just sent the video. And it didn’t even end there. Finally, he hurt himself somehow and went to the hospital, where he told the doctor he'd been jumped at work.
The doctor found no injury consistent with his story and well yeah, camera...
21. No Means Yes This Time
A coworker called me and asked if I could work for her one Saturday. I told her no, because I had plans with friends that day. That Saturday rolls around. I'm in another town with friends, about an hour's drive from where I work. I get a call from work. "Hey, so-and-so said you were going to work her shift today."
I had to explain that I told her I couldn't come in and that I was around 50 miles away. She was told never to come back to work. Why did she think that would work?
22. Two-for-One Deal
He told me, “My ex-wife passed and there’s no one to take care of our kids.” He needed a week off to sort everything out. Then, the ex called to talk to him. Boom.
23. 90 Day Fiancé Called
I used to work at the US Patent Office as a patent examiner. One of my fellow patent examiners was from Africa and was running an arranged-marriage-for-green-card business out of his office, no joke. He was eventually caught, fired, and detained, thankfully. What a crazy dude.
24. Nice to Meet You, Ladies
My assistant manager announced to a female co-worker that he had officially named her bosom after working with her for three years. This was the second time he had said something inappropriate to her within a week and had to be let go. He was a 47-year-old untouched man who still lived with his ailing parents.
I didn’t know who to be sorry for the most.
25. Nowhere Is Safe
I had a food and beverage manager that brought a coffee to his female assistant manager on inventory day when the two of them would be alone performing inventory. She drank about half the coffee, started feeling dizzy, and saw there was a heavy table pushed up against the door. She freaked out and got out of the area. But it didn’t end there.
She went to HR and they tested the coffee and it was roofied. Definitely the most interesting firing I was involved in.
26. Through the Cracks
When I was working at Burger King, our restaurant manager was away on maternity leave, so we had someone from another store come in over that time to fill the role. He ended up hiring someone who had worked there five to six years previously. The few staff that had known her before she’d left had hated her but had no idea why she left.
She even passed all the checks from head office before she was hired. The restaurant manager comes back about a month after this new girl been hired, takes one look at her, and RAGES. Like my RM is yelling at this girl, she’s yelling at the manager that hired her, and all the crew that had known her when she was here last.
Obviously, none of us knew what was going on, but then the crazy story came out. It turns out this girl hadn’t left way back when. She’d been fired, and management at the time hadn’t told anyone that, just that she’d quit. This girl had scammed BK by pretending to be pregnant. She had fake ultrasounds, a baby shower, the whole lot. She then took paid maternity leave so she could go work somewhere else.
I have no idea how she got through the head office checks, but she was fired that very day.
27. Expired Relish
An employee CONSTANTLY pleasured himself in his cubicle, under his desk. The reason I say constantly is because when he was actually caught by a female employee and reported, another boss went to look at his cubicle. What he found was absolutely appalling. Under his desk, there was residue LITERALLY EVERYWHERE.
The guy always shot his gentleman’s relish right under his desk so that it would hit the wood. He worked there for over 10 years. The substance was so thick after all the countless times of release that parts of it were black and growing mold. He covered the smell by always having some type of air freshener going. We should have taken the hint sooner.
In the end, he was fired.
28. The Facebook Warrior Slays
I used to work at a hotel near an airport, so pretty much-guaranteed business 24/7/365. The housekeeping supervisor was a straight-up sadist: Putting a pregnant housekeeper in the smoker’s section on purpose, refusing to resupply, and even taking from one housekeeper for having the audacity to ask for a schedule change…
She berated and laughed at another employee battling obvious mental health issues. She even let her adult stepdaughter "move into" rooms listed as "vacant" without paying for them. What finally got her fired? A former employee making a social media post describing ALL OF THIS. The day she got canned, everybody celebrated.
One of the housekeepers even started singing.
29. You Get the Chair
A large corporation with lots of cubicles. One employee who had a really sweet office chair was fired. After the employee was fired, he requested his office chair back. After proving it was bought by the fired employee and not company, HR went back to get it a week later for the fired employee. Well, the sweet office chair was missing.
HR does an investigation and finds a manager in another department with a sweet office chair. HR asks the manager where he got a sweet office chair. The manager claimed the chair was his for years, lying to HR. HR has the fired employee identify his chair. It’s the manager’s "chair for years." The manager is fired from a higher than six-figure job, all because he lied about a dang chair.
30. Over the Coals
I had an employee that was going to get fired for simply showing up late constantly with no legit reason. During the term meeting, she tells me another employee cut the brake lines in her car. It’s obvious this was to save herself from being fired. She didn’t realize that something like that gets the authorities involved. She was let go, and then detectives showed up to her house to get statements.
Of course, there was no evidence of lines being cut and now she’s dealing with the authorities for making false statements.
31. The South Falls
I had to fire someone because they refused to take off their Confederate flag hat when politely asked. 18-year-old me and him had quite the discussion about freedom of speech and at-will employment that day. If nothing else, we got a memorable debate out of it.
32. Through the Firewall
I didn't do the firing, but a company I worked for was growing rapidly and needed people quickly. So, they weren't too picky about who they hired. They hired this one guy, "Rick" who was kind of strange. He seemed harmless enough but was just kind of weird and socially awkward. He started off okay, but after a couple of months, his work started trailing off.
His supervisor spoke to him to find out why, thinking maybe something at home was going on or there was some other issue. Rick said all was okay and left it at that. However, there was no change in his work. Long story short, the LAN guys started looking into his computer usage and found that he was trying to log into smut sites at work.
Like, all day long, and he was being repeatedly thwarted by the firewall. Then he started doing searches on how to get around the firewall, then tried getting around the firewall and then tried logging into the smut sites again. He did all of this on his work-issued computer on the company's network, on company time.
Yes, after that all came to light, he was quickly shown the door for "misuse of company property." Looking back, I kind of feel sorry for him. I'm guessing he was either just that stupid or battling some kind of addiction if he couldn't abstain for 40 hours per week. Poor dude, but you gotta do what you gotta do.
33. Hate Never Wins
My parents owned a café and had just hired a new employee. On his first training shift, my mum had introduced herself as the boss. Although my dad owns the business, my mum is just as much one of the bosses. My mum is British and my dad is Spanish. My dad was working in the back kitchen and my mum was teaching the guy the table numbers and introducing staff.
When she explained that some of the kitchen staff hadn't got really strong English skills the bloke went off on one saying, "Well I am glad you are finally giving the British a chance, foreigners that come to Britain need to speak English or they should be made to leave immediately!" My dad steps in and explains that he moved to this country without knowing a word of English, built his business up from nothing, and now speaks five languages—much more than this British guy who could only speak English.
My dad explains everyone should be given a chance but that this British guy had ruined his chance to work at my dad's establishment. He fired him on the spot and banned him from coming back. He was replaced by an Italian lady that my dad speaks to on occasion in Italian just to brush up his language skills.
34. The Trash Magnet
One guy regularly called in saying that he was hungover due to company drinks. However, I was the one paying for those drinks and he had (at most) two pints of brew prior to leaving any of these events.
35. Where Is the Love!?
I was a florist and had a 40-something woman delivering for me. I received a call from the building manager of a brand-new office building, with only one tenant, telling me my driver wrote on the elevator wall with a sharpie. They had video showing that she was the only person to use the elevator during the time the vandalism took place.
The worst part? This happened a few days before Valentine's Day, my busiest day of the year.
36. Cheap Cryotherapy
Around 2005 or 2006, I worked in a supermarket. An extremely irate customer returned a five-liter tub of ice cream THAT HAD A FACE IMPRINTED IN IT. Unfortunately, the perpetrator had extremely "unique" features. It looked exactly like our staff member. He had cracked the lid of an ice cream tub, imprinted his face in it, somehow managed to get the lid back on tight enough for no one to notice, and then somebody purchased it.
Not gonna lie, I did giggle at the sheer audacity of it, but still had to fire him. He denied it. "It's literally your face in the ice cream, man." To this day I still think about it and am just a tiny, tiny bit disappointed when I open an ice cream tub and it doesn't have a face imprinted in it. I hope the customer didn't get any mild PTSD and can open ice cream tubs with confidence nowadays.
37. Thinking Backwards Ahead
When I was a bank teller, a fellow teller got fired for stuffing her purse with a strap of $100s every morning. That’s $10,000. But here’s the most interesting part. She didn’t take it home. At the end of the day, she would put the strap back into her teller drawer. She did this for months and months apparently, without anyone noticing a thing. And why would they? The drawer always balanced.
When the camera auditors finally did catch it on tape, she was confronted and fired. When they asked her why she put a strap of money in her purse each day but always put it back, she said that if the bank were ever robbed then she could just take the money home because everybody would’ve assumed it was taken by the thief.
38. Duct Tape: The Infinite Solution
I hired a tech for my PC service shop after months of searching for someone who could keep up with the pace of a very busy shop. On day three, a regular customer came in, set his newly upgraded PC on the bench, and motioned me over. He has just had a new motherboard installed and wanted me to take a little look.
The new guy had installed his motherboard with freaking DUCT TAPE. I asked him where he even found duct tape in my shop and he said he brought it from home. I told him, "Grab your tape and the rest of your junk and go." He responded with, "But I’m a good technician!" and all I could do is shake my head. I still feel bad about how I handled that, firing him on the spot in front of a customer.
It was just SO wrong, I could not even begin to think how he thought that was the right thing to do.
39. A Case of Call Center Madness
I was once a supervisor in a call center. I came out of the bathroom, turned the corner, and saw a phone agent sitting there in his cubicle. He had taken the laces out of one of his shoes and had lit it on fire. He was just sitting there watching it. I said, "This might sound like a joke, considering what's going on here...but you're fired." He laughed. I said, "I'm serious. Get out."
He went to HR to complain about me. When he told them what had happened, they escorted him out of the building.
40. Too Many Bathroom Breaks
Someone I worked with got fired for having a BAC of 0.33 while on the job. She had taken some boxed booze from the grocery store where she was a pharmacist, hid the stuff in the bathroom trash can, took many, many bathroom trips, and was caught on a fluke because a higher-up came to wish a tech good luck on their last day of work.
Her keys were taken away, and somehow she took her pants off. She was prancing around the waiting room in her underwear, then she put her pants back on and escaped to a nearby Starbucks when asset protection came by to scoop her up to be fired. Later, I found out the heartbreaking truth. She turned out to be pregnant during this incident and was facing a divorce.
Something finally cracked, I guess.
A dude I worked with badly photoshopped the face of a 40-something single mom that also worked there onto the body of some online smut photo. He then proceeded to show it around to the other female workers, like, “Look what this woman sent me, you should send me stuff too.” All this while he would continually brag about the girlfriend he had at home.
He got fired, then dumped by his girlfriend, and kicked out of their apartment.
42. Unfriendly Competition
The one that always boggled my mind was the guy who wore a hat to his shift that had a large logo from a competing brand. I told him to take it off and he complied while whining, "But my hair is awful today." I told him he could buy one of ours or he could go home. A few minutes later, he was wearing it again.
I had the handbook at the ready and pointed out that he was violating policy and I would be writing him up—HR would've been proud. He huffed and went back to the break room, but when he emerged onto the sales floor, he had his hat on again. I told him to go home. He threw a couple of nasty words at me in front of witnesses and slinked out of the store.
I put the paperwork together and was ready to fire him in person but he never showed up to another shift.
43. The Proof is In the Slobber
My friend knows a guy he used to work with that got fired from a fast food joint for slobbering onto two hamburgers that were going to be served to his ex-wife and her new husband. So, the story goes, the guy's ex-wife with her new husband walked in and ordered a burger. The ex-wife happened to see her former husband making the hamburgers in the back of the restaurant.
The guy noticed his ex-wife was there and looked very jealous when her new husband emerged, too. They were smiling at each other, which apparently made the guy very angry—he was apparently hurtful to his ex-wife. They got their order a few minutes later and left the restaurant. The husband, however, then had a gut feeling that the guy had messed with the burgers.
So, he opened the burgers to check, and indeed the guy had spat right in the burgers, plain as day. He marched back into the restaurant and demanded to see the manager, and pointed the finger at the guy, saying, "He did it." The manager immediately fired the guy on the spot. Don’t know what you expect, really.
44. For the Guild
We had a new guy who was pretty quiet, not the best worker ever, but good enough. Another guy was talking hobbies with him to try to get him out of his shell a bit. Turned out they both played WoW. The new guy lit up. Great, right? They talked a bit more and then it came out they played different factions. Suddenly, things weren’t so good, but I couldn’t have predicted what would happen next.
The new guy had an absolute meltdown on the spot. I mean, it was so dramatic that we thought he was joking, but it became apparent he wasn’t. The next couple of days he refused to talk to the other guy. He got told that wasn’t okay, especially over an incident like this. The next couple of days after that, the new guy just didn’t show up.
It was a pretty easy decision to let him go.
45. Fired With Laser Precision
I used to work at a laser tag facility. It was mostly high schoolers who worked there. One guy had only been working there a couple of months when he came in on a field trip with some classmates, including his girlfriend. He thought it would be a good idea to sneak his girlfriend into the fog room inside the maze during their game, get it on, then brag about it to the management team.
Underage whoopie at work is, unsurprisingly, not something you should be engaging in, and definitely not something you should be publicizing. He got fired on the spot, and I'd occasionally run into him on the bus afterward.
46. Honesty is the Best Policy
I worked at a local restaurant as a dishwasher. One of the waitresses told our boss that she was going to “Tie him to a chair and burn down his restaurant with him in it.” She was promptly fired, but apparently was eventually hired back because she came back to tell the tale.
47. The Old Days
My dad, now in his 70s, started work in the late 50s/early 60s. Like a lot of boys in post-conflict Britain, he was taken on as an apprentice, in his case as an electrician at a local engineering factory. A lot of the “skilled men” there had seen service during WWII. One of my father's mentors had been captured during the siege of Singapore and had spent several years as a POW under the Japanese.
Sometime during his apprenticeship, my father remembers a group of Japanese engineers and managers visiting the factory, probably to discuss the purchase of one or another of their products. On their tour of the factory, the chap I mentioned above calmly walked up to this group of Japanese, picked one up by his lapels, and tried to beat the life out of him.
The whole time, the dude was screaming his old army rank and serial number at him. He was dragged off by a bunch of his mates and fired right there, right on the spot. Obviously, a case of PTSD, the chap had spent several years being held by the Japanese and had been in a terrible state.
I wasn't the boss, but I helped my boss get a co-worker fired. I was working in a record store at the time. Had this slacker kid that was all sorts of cocky for a co-worker. Always bragging about something. But, he did his job, so we dealt with it. Now, before I go further, know this. Record stores have a metric ton of regulars.
More than any other job I've ever had. You get to know your customers. We had a young woman come in all the time that was slightly special. She was good enough to go out on her own on the bus and be on her own for hours. Super sweet. She loved pop music. Each Tuesday, she'd come in and buy whichever new album came out.
We started to put one aside for her each week. Then, we didn't see her for a month or so. I wanna say NSYNC had a new album come out. Or someone like that. I saw her come back in, no smile. No cheeriness. She snuck in and came over to me and asked for the CD. I asked her what's up and where she had been and if she was okay.
She turned red and told me that it was embarrassing. I, not wanting to pry, told her about her stack of pop CDs and told her sorry she's sad. She asked about the slacker, to make sure he wasn't here today. "What did he do?" is the first thing I said. I knew he did something, in that moment. She wrote it down because she didn't want to say it out loud.
He had told her, "Hey, after work, we could meet up and if you give me a suck, I'll return the favor." I asked her to wait there, then I went and got the boss-man. He came out and apologized profusely for what happened and bought her CDs personally. Corporate was called. Not only did they flip out, they actually flew in to deal with it.
The next day when the slacker came in, they took him in the office and flipped out hard on him. He was escorted out and they told us they'd handle things. We never heard any more about it, but our customer was never sad again. I’d call that a job well done.