Ikea Employees Share The Worst Family Meltdown They’ve Seen At Work
IKEA may seem like a place where people go to innocently shop for furniture and home goods but think again. Maybe people joke that the word “IKEA” is Swedish for divorce, and that’s because of the number of fights and meltdowns that occur in the store between couples. It doesn’t end at couples though. Whole families have been known to get into it in IKEA stores. Is the store actually some kind of vortex, bringing out the worst in people, or is it all in their minds? Either way, these hilarious stories of IKEA meltdowns are the real deal, and they might make you think twice before braving IKEA with another person. Perhaps it’s best just to go alone.
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35. The Definition Of Embarrassment
One day, a woman comes to the counter trying to return some pillows. Generally speaking, they didn’t take returns on pillows for sanitary reasons. She also didn’t have a receipt and the pillows were clearly used and absolutely disgusting. Jim tells the customer that he’s sorry, but our return policy states we only accept products within 30 days of purchase, with the receipt, and unused in the original packaging.
This did not sit well with her and she began to scream at Jim. She was spiteful and cruel. Jim had come to the US from another country years ago, and while he spoke perfect English, he still had an accent. She mocked his accent and told him to speak English. She repeatedly shouted that he was stupid and would never amount to anything. He was too dumb to get a real job, etc.
Meanwhile, her teenage son is in the background. He’s pleading with his mother to stop shouting at Jim. He’s begging her to give it up so they can go home. Eventually, she turns around to shout at her son and ask him why he cares so much. “That’s my calculus teacher…” There had already been a parent-teacher night scheduled for a few weeks later. His father went alone.
34. IKEA, A City In Scotland
I used to work in IKEA in my student days, in the Glasgow, Scotland store.
When it was newly opened, an elderly Irish guy and his wife stopped me and asked where IKEA was. I explained that they were in IKEA and they couldn’t understand. They had arrived at the ferry port in Ireland that morning and decided that they’d go on a day trip to somewhere they hadn’t been before. When they arrived at the port in Scotland, there was a dedicated ‘IKEA’ bus. They thought IKEA was an actual place in Scotland and didn’t realize it was a shop.
I walked away trying not to piss myself laughing as I could hear them blaming each other for the mistake!
33. A Little More Than A Love Tap
I was planning kitchens at IKEA. Once, I had a couple who could not decide which worktop they should choose, and when the woman had enough of the debate, she hit the man in the face with her phone and left.
32. Just Your Typical Black Friday
Two words: Black Friday. It was 9:55, and we open at 10. We were almost done getting ready. All that we had left to do was put out some children’s kitchen set. What we didn’t realize was that it was 50% off. I only had two pallets left to put out when the store opened and the horde came.
They were crazy: Sprinting, pushing, and shoving. They fought to get to these kitchens and when they noticed my pallets, they tore them open and took it. Eventually, one woman started screaming and attacked the guy who took the last one off of the pallet, not noticing the two full pallets. I had to pull her off him and security came. After about 10 minutes, the chaos ended, and I cleaned up.
At that point, an elderly couple came and asked if there were any kitchens left, and I put one in their cart as my coworkers laughed at what had just occurred.
31. The Mystery Fight
I was organizing some products when I noticed an older couple walking past me. The man stopped and commented on a rug, saying it was nice. The wife replied, “That won’t fit in our home.”
The guy immediately growled back, “Oh come on, we both know what this is about. You think I’m stupid! I’ll show you stupid.”
He then grabbed the rug and angrily stomped off. The lady just kept walking as if nothing had happened.
30. An Adult Temper Tantrum
This guy didn’t have a receipt to return a used duvet and was told no. He threw a fit. Security came and he wouldn’t move. The cops came and he finally did move.
Then, he came right back in and laid on the floor screaming, refusing to leave without his money. A bigger cop came in, not taking any of this guy’s nonsense and handcuffed him.
His screaming intensified to a loud shriek when he was finally escorted out. This whole ordeal lasted about half an hour.
29. IKEA, Those Cheapskates
I work in IKEA food. I had one customer claim that he was a “big guy” and wanted me to put extra food on his plate. I explained that I can’t, as we have to stick to a portion size, and that he could add a side plate for $1.99. He then yelled that we are all cheapskates, stormed off to his family, brought all the plates of food that we made for them, and told us that he is going to bring his family somewhere good.
28. What Happens When You’re A Brat
27. There’s No Such Thing As A Quick Trip To IKEA
I went to IKEA last year with two friends of mine, a husband and wife, who own a pickup truck and can haul stuff. I needed exactly two things: a desk and an office chair. They were just going to look around while I shopped. I walked into the store, picked out a desk and a chair, and wrote the numbers down. I was in and out of the office section in ninety seconds.
Too late. Their attention had already been grabbed, and they spent the next twenty minutes discussing potential couches, chairs, dressers, beds, etc., all of which culminated in my friend saying the single worst thing he could have said in the moment: “This will be such a pain to move.”
“We’re moving? Why are we moving?”
“You know I’ve always wanted to move to Colorado.”
“Then why did I just leave the job I loved for the more permanent job here?”
What followed was no less than a fifteen-minute screaming argument in the middle of IKEA, which continued through the warehouse, through the checkout line, and into the parking lot. The argument started over him wanting to move and her wanting to stay, but quickly progressed to jobs, school, families, children, and ended when she snatched the keys from his hand, screamed a torrent of obscenities at both of us, and drove off.
26. Safety First
A guy came in and wanted something that we only had “in the air,” so it would require a forklift to get the product down, which we don’t do with people in the store for fairly obvious safety reasons. I told him we could get it down right after the store closed, but that was not an acceptable answer. He proceeded to lose it on me, demanding I bring out a forklift and take it down now. As this is happening, his wife and two small children walk up. I say, “Well sir, just imagine that your children are in the aisle when the forklift comes out and an accident occurs. Your children could be crushed by a falling pallet, the arms of the lift, or any other number of possibly fatal incidents.” His response: “I don’t care at all about that, I just want you to get my freaking table.” I didn’t have to continue the conversation. His wife took care of it.
25. Fight For Your Retail Rights
24. Off To The Races
I was stocking a bin in the warehouse at opening time, so I had a view of the guy going over to open the gate at the front of the store to release the hordes right at 9:00. The time comes, he flips the switch, the gate starts rising, and as soon as it’s high enough, this woman ducks under it and begins all but running across the store. That’s when I realize her kids, who looked like they were about three to five years old, were frantically chasing her just trying to keep up. It made me kind of sad.
23. The Pet Policy Is Non-Negotiable
I’m working as the greeter one day when a family of three walks in. As they’re walking through the door, the family is mid-conversation. I hear the daughter say, “What are they going to do, kick me out?” So now I’m instantly curious. I give her a quick check and realize she has a chihuahua in her purse. I stroll up to them and say, “Welcome to IKEA, but I’m sorry the dog cannot come inside.” Then we go through the whole “why not, because, why not, because we serve food” scenario. The daughter then starts losing it. “It’s ninety degrees outside and I don’t have water,” she says. So I tell her she can wait outside while someone goes into the marketplace and buys a dog bowl and water and brings it out to her. She literally starts screaming. This lady is in her twenties easily. It is at this point that the father loses it and just starts yelling at her: “I told you to leave the dog home. I don’t know why you have to bring it everywhere you freaking go. Now I have to deal with this nonsense.” So the daughter went outside and the father went to the marketplace while I sat uncomfortably with the mother in the entrance for a good half hour until her husband came back.
22. Furniture Before Wife
I saw a guy in the carpark of the Newcastle IKEA cramming a ton of furniture into his small car. His wife stood next to him literally SCREAMING about how much of an idiot he is for buying so much, how they aren’t going to fit in the car now, and how he is putting all this furniture together alone because it’s his “stupid stuff we don’t need”.
The husband replies, “No, you won’t fit in the car now,” and drives off.
21. They Didn’t Get The Lamp
As my wife and I were finishing up and walking to the registers, the couple in front of us was somewhat quietly arguing about something in their cart. Finally, it came to a head when the female in front of us said something along the lines of, “I just don’t understand why we aren’t getting the lamp.” And at that point, her partner lost it. He turned to her and quite loudly yelled, “I WILL SNAP YOUR NECK.”
They didn’t get the lamp.
They did, however, give my wife and I a line to say to each other in jest every time we’re at IKEA.
20. The Man Baby
19. She’ll Die Without That Cookie
18. Adult Blows Up Over Plush Toy
I had a kid ask the woman he was with for a plush toy, pretty normal request by all means, but she dug into this kid for it. “IS THAT THE ONLY REASON YOU WANT TO COME ANYWHERE WITH US? HUH? SO WE CAN BUY YOU STUFF? I DON’T HAVE TO GET YOU ANYTHING YOU UNGRATEFUL BRAT!” I don’t know the family dynamic here, maybe it was an annoying cousin or neighbor that was always trying to tag along, but the kid was maybe six or seven. Of course, he’s only asking if he can have something. He’s not here to consider remodeling his study.
17. Drinking Fountains Are For Peasants
I work in the bistro area, and I once had a customer scream and threaten a coworker when he was told he couldn’t get a cup for water. We only have one kind of cup in the bistro. It costs one dollar and is counted as inventory, so we can’t give them out for free. When my coworker told the guy this, he flipped out said IKEA is pure garbage and that we are operating illegally by not providing him water (we aren’t because there’s a water fountain to the right). He begins to call my coworker a piece of trash, then approaches me and asks for a cup. I tell him the same thing, which only angers him further. Once I point out the water fountain nearby, he says he won’t use it because he isn’t a “peasant”. He says he’ll come back to deal with me and my coworker for trying to profit off his dehydration. Needless to say, I never saw him again and my coworker and I shared a good laugh.
16. Shopping With The Ex
I was selling a kitchen to a couple who kept arguing, louder and longer than usual. After the man walked away, the woman said, “This is why we are divorced.”
15. Please Sign Here
Worked at the register at IKEA when I was a student. An educated and well-dressed gentleman was paying by card. I told him the usual stuff: “Here is the receipt, please sign here.” He stared at me like I just killed his favorite cat and yelled, “I know that, don’t you dare talk to me like that.”
14. Sometimes You Just Have To Cry It Out
12. The Customer Is Not Always Right
This man marched up to me, phone in hand and family in tow.
He wanted to buy a certain clothes rack but he couldn’t find it “ANYWHERE” in this “STUPID STORE”. He showed me a picture on his phone, a screenshot from a website with no context. I hadn’t seen that clothes rack before.
I asked if he knew the name of it.
“No, that’s YOUR job.”
He was getting even more worked up by then. But I couldn’t search with just an image. I checked our store’s website and I couldn’t find the clothes rack anywhere. I asked if he was sure he looked at our store’s website specifically. (Not all IKEA’s stock the same stuff. Shocking I know.) Immediately I could tell he felt insulted. “OF COURSE I LOOKED AT THE RIGHT WEBSITE.” I activated dumb-salesgirl mode and asked him to show me.
He pulled up the website, and there was the clothes rack. Quite clearly on Target.com.au. He noticed and stormed off wordlessly.
11. The Logic Holds
A girlfriend and boyfriend were having a minor argument. It ended when the girl yelled, “You two are identical twins! No one is going to think you’re gay if you go to IKEA with your twin brother!” And then stormed off.
10. The Many Places To Find Jesus
I was helping an older guy buy a desk chair. After about 15 minutes of answering questions, he pulls out, “Have you found Jesus yet my son?” Stupidly I say, “I didn’t know I was supposed to be looking.” This man makes me pray with him over a Micke desk for over 45 minutes. His wife finally sees what he’s doing and apologizes profusely and literally drags him away by the ear.
9. You Don’t Have To Yell To Argue
My wife and I once witnessed a deaf couple having a full-on meltdown argument in sign language, before the woman stormed off back through the shop. The guy sighed, slumped his shoulders, and trudged after her. We really wanted to follow but managed to resist.
8. The Manners You Teach Your Child
7. Subtle Signs Of Shopper’s Rage
6. IKEA Wrestling Match
I was working away when I heard an almighty screech. Turns out, a guy was shopping with his mistress for some furniture and his wife and mother-in-law caught him as they did some shopping themselves. It turned into some an all-out fight as the wife goes for the mistress while the mother-in-law goes for the cheating husband. I had to try to break it up while security was on the way. There was blood on the floor when they were eventually dragged out.
5. IKEA Can Be Dangerous
I work In IKEA maintenance and people can be quite rude. One time a guy would not leave the auto-cart machine alone since it was taking a little bit of time to dispense a cart. He kept reaching in and pulling it. I walked up and told him not to, since it was under hydraulic air pressure, but he kept pulling. The cart shot out and slammed this guy in the shin. He lost it, he was cussing like a sailor, and his wife yelled at me to help him. It almost broke his ankle. I had to give first aid and call him an ambulance. I wish he would have listened.
4. Do You Even Lift, Bro?
I used to work on the loading zone. There was one day when a family (husband, wife, and one kid) checked out and headed to the loading zone. The wife was the only one lifting while the husband just talked to the kid. The wife snapped and shouted several times, “Is this how you treat your wife?!” I’ll never forget the embarrassment on the kid’s face.
We were having a deal on the meatballs, and for some reason, this lady’s order wasn’t ringing up properly. I was able to fix it almost immediately, but she had four kids under ten years old hanging on her, hanging on the cart, punching each other, and her husband was texting. She lost it, first at me, then at her whole family, and said she was never taking them out again. Then she asked for free ice cream, which I told her I was unable to do. Then she asked for my manager, who also told her no. She threatened to call corporate on us, all because her family was out of control and I accidentally misrang her meal.
2. The Lightbulb Crisis
This one lady came in frantically looking for a light bulb for a fixture, and she shoved a piece of paper into my face with a bunch of letters and numbers. She assumed it was a product SKU and I told her that it wasn’t an IKEA product SKU. She demanded that I look for it, and I told her I couldn’t do anything with that SKU, so I asked if she can see any fixture in the department that looked like what she was finding the bulb for. She just anxiously told me she couldn’t bother to as if she was in a crisis. I then pointed her toward where all the light bulbs were and she just stared at me and said, “Why can’t you find this bulb for me?! If I gave this piece of paper to Canadian Tire, they can find the bulb for me!” I once again told her it was not an IKEA product SKU and told her she would be better off going to Canadian Tire then. She just huffed away.
1. Like You Mean It
I work in a smaller IKEA and word travels fast, so before this little boy was even downstairs on my floor, I heard a horror story about him throwing up in the sofa section upstairs.
Then, he got down to me.
This child was not sick like I expected, but he was actually forcing himself to throw up because he wanted to leave. His parents were so used to the situation that they had a huge backpack of clothes on hand and were changing him throughout the store every time he threw up.
Think he threw up about 5 times before they finally got out of the store.
Never in my life.